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Return and Refunds Policy for DNYANRAJ

Thank you for choosing DNYANRAJ for your healthcare needs. We strive to provide you with the highest quality medicines and pharmacy products. However, we understand that there may be instances where you need to return a product or seek a refund. Please review our Return and Refunds Policy below:

1. Returns:

a. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving the order.
  • We may request you to provide photographic evidence of the damaged or defective product for assessment.
  • Upon verification, we will initiate a return or replacement at no additional cost to you.

b. Incorrect Product Received:

  • In the rare event that you receive the wrong product, please notify us within 7 days of receiving your order.
  • We will arrange for the correct product to be shipped to you, and you may be required to return the incorrect item.

c. Unopened and Unused Products:

  • If you change your mind about a product and it is unopened and unused, you may request a return within 14 days of receiving the order.
  • Return shipping costs will be the responsibility of the customer.
  • A restocking fee may be applied in certain cases.

2. Refunds:

a. Quality Concerns:

  • If you are dissatisfied with the quality of a product, please contact our Customer Service team within 7 days of receiving your order.
  • We may request additional information to understand the nature of the issue.
  • If deemed necessary, we will process a refund for the affected product.

b. Cancellation Before Shipment:

  • Orders can be canceled before they are shipped. Please contact us at the earliest if you wish to cancel your order.

c. Refund Process:

  • Refunds will be processed within 7-10 business days after the approval of the return.
  • Refunds will be issued using the original payment method.

3. Exclusions:

  • Prescription medications and personalized items cannot be returned or refunded unless they are damaged, defective, or incorrect.
  • Refunds will not be provided for products with an expired shelf life due to customer storage conditions.

4. Contact Us:

  • For any inquiries or to initiate a return/refund, please contact our Customer Service team at support@dnyanraj.co.in or call our helpline at Customer Service Helpline: +91 7773828928 / +91 8446017928.

Please note that this policy is subject to change, and it is your responsibility to review it periodically. By making a purchase on DNYANRAJ, you agree to abide by the terms outlined in this Return and Refunds Policy.